Remote Medical & Workers Compensation Biller – Medical Reimbursement Professionals LLC

Privacy Policy

Last updated: 01-01-2022

1. Introduction

Welcome to our website www.medicalreimpro.com (the “Site”). At Medical Reimbursement Professionals LLC, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use the Site and/or engage with our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Contact details: name, email address, phone number, postal address (when you fill out forms such as “Contact Us”, “Book an Appointment”).

  • Professional/business information: company name, role, company address, nature of your practice (as you describe).

  • Account/login details: if you create an account on our Site, your username, email and password.

2.2 Usage & Technical Information

  • Information automatically collected when you visit or browse the Site such as IP address, browser type and version, device type, operating system, referral source, pages visited, time spent on pages, and other analytics.

  • Cookies and similar tracking technologies (see the “Cookies” section below).

2.3 Other Information

  • Any messages, queries or comments you send via the Site (e.g., via contact form).

  • If you engage our services, other relevant information required to provide revenue-cycle-management, billing, remote staff placement or similar services (for example eligibility & benefits data, patient demographics, coding/charge entry data) — subject to separate contractual/health-data arrangements.

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to your enquiries, schedule appointments, provide customer service and support.

  • To manage and administer your account, if you register on the Site.

  • To provide our services to you (for example, remote medical billing, revenue-cycle management, staff placement) and fulfil any contract you enter into with us.

  • To process payments, manage billing and collections related to our services.

  • To monitor and analyse use of the Site, improve the Site, develop new features and services, and for internal business analysis.

  • To send you updates, newsletters, marketing materials (if you have opted in) about our services.

  • To comply with legal obligations, enforce our terms & conditions, protect our rights, safety or property and that of our clients and others.

4. Legal Basis for Processing (where relevant)

Where applicable (for example under the EU General Data Protection Regulation or similar laws), we rely on the following legal bases to process your personal information:

  • your consent (where you have expressly given it).

  • performance of a contract with you.

  • compliance with a legal obligation.

  • our legitimate interests (provided your rights and freedoms are not overridden) such as improving our services, preventing fraud, protecting business operations.

5. Disclosure of Your Information

We may share your information in the following circumstances:

  • With our affiliates, contractors or service providers who assist us with providing our services (for example remote staff, IT/hosting providers, analytics providers, payment processors) — only as necessary and under confidentiality obligations.

  • With our business partners, if you engage in co-branded services or we refer you to a partner (with your consent or as required to fulfill your instructions).

  • If required by law or regulatory authorities, to enforce our Terms & Conditions, to protect the rights or safety of our clients, users or other persons.

  • In connection with a merger, acquisition, sale of assets or reorganisation of our business; any successor entity will assume your data rights under this policy.

  • With your explicit consent or at your direction.

6. International Transfers of Data

Because we provide remote medical billing and revenue cycle management services, your personal information or business-related information may be transferred to, stored or processed in countries other than the country from which you access the Site (for example in the U.S. or other jurisdictions). By using the Site or providing us your information, you consent to such transfers. We take appropriate safeguards to ensure your information remains protected.

7. Cookies & Tracking Technologies

We use cookies and similar technologies on the Site. Cookies are small data files stored on your device when you visit our website. They help us:

  • Recognise your device and remember your preferences.

  • Analyse how users navigate and use the Site, so we can improve it.

  • Provide targeted content or marketing when you have opted in.

You can control or disable cookies via your browser settings, though doing so may affect how the Site functions.

8. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorized access, disclosure, alteration or destruction. These measures include encryption, secure access protocols, restricted access to systems, and staff training. However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

9. Retention of Your Information

We will retain your personal information only as long as necessary for the purposes for which it was collected, or as required by applicable laws or contractual obligations. When no longer needed, we will securely delete or anonymise it.

10. Your Rights (where applicable)

Depending on your location, you may have rights under applicable data protection laws such as:

  • the right to access your personal information held by us, and receive a copy.

  • the right to correct or update inaccurate or incomplete information.

  • the right to delete or restrict processing of your personal information.

  • the right to object to our processing of your data (where processing is based on our legitimate interests).

  • the right to data portability (in certain circumstances).
    If you wish to exercise any of these rights, please contact us (see “Contact Us” below). We will respond within the time frames required by the relevant law.

11. Links to Other Websites

Our Site may include links to third-party websites, applications or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of each website you visit. We are not responsible for the privacy practices or content of those external sites.

12. Children’s Privacy

Our services and Site are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site and update the “Last Updated” date at the top of the policy. Your continued use of the Site after any change constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, to request access or correction of your personal information, or to exercise your rights, please contact us at:
Medical Reimbursement Professionals LLC
169 Madison Avenue STE #38491
New York, NY 10016, U.S.A.
Email: info@medicalreimpro.com
Phone: +1-332-281-9893

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